Render Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our cleaning services.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Render Cleaning is a trading style of PCSThorpe Window Cleaning Ltd, a company registered in England and Wales under company number 17213200.
PCSThorpe Window Cleaning Ltd is responsible for determining how and why we process your personal information.
Throughout this Privacy Policy, the terms “Render Cleaning”, “we”, “us” and “our” refer to Render Cleaning and its operating company, PCSThorpe Window Cleaning Ltd.
Business address:
Render Cleaning
A trading style of PCSThorpe Window Cleaning Ltd
Unit 3 Aston Business Park
Shrewsbury Avenue
Peterborough
PE2 7BF
Website: https://rendercleaning.uk/
2. What Personal Information We Collect
We collect personal information when you contact us, request a quotation, arrange a cleaning service or interact with our website.
The information we collect depends on how you use our website and services.
Contact information
We may collect your name, telephone number, email address, postal address and other contact details you provide when contacting us.
Enquiry and quotation information
When you request a quotation or enquire about our services, we may collect information about your cleaning requirements, property type, service address, preferred dates and any additional information you provide.
Customer and booking information
If you book our services, we may collect information about your appointments, service history, instructions, correspondence and other details needed to manage your booking and deliver the agreed work.
Payment and financial information
We may process information relating to invoices, payments and transaction records. Where payments are handled by a third-party payment provider, that provider may process your payment details under its own privacy arrangements.
Website and technical information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, operating system, pages visited and how you interact with our website.
The information collected depends on the website technologies and services we use.
Marketing preferences
If you receive marketing communications from us, we may record your communication preferences, consent where applicable and any requests to stop receiving marketing messages.
Information from third parties
Where necessary and lawful, we may obtain relevant information from third parties to respond to an enquiry, arrange a service or manage our business.
We only collect personal information that is relevant to the purpose for which we need it.
3. How We Use Your Personal Information
We use your personal information to operate our business, respond to customers and provide our cleaning services.
Depending on the circumstances, we may use your information to:
- Respond to enquiries and service requests.
- Prepare quotations and discuss your cleaning requirements.
- Arrange appointments and manage bookings.
- Deliver cleaning services and communicate about scheduled work.
- Manage customer relationships and respond to feedback or complaints.
- Prepare invoices, process payments and maintain financial records.
- Improve our website, services and customer experience.
- Protect our business, website and systems against fraud, misuse and security threats.
- Meet our legal, regulatory and accounting obligations.
- Send marketing communications where permitted by law.
We will not use your personal information for a new, unrelated purpose without an appropriate lawful basis and any additional information or consent required by law.
4. Our Lawful Basis for Processing Personal Data
UK data protection law requires us to have a lawful basis for processing personal information.
We rely on the following lawful bases where applicable.
Contractual necessity
We process personal information when it is necessary to provide a quotation, arrange a booking, deliver our cleaning services or take steps you request before entering into a contract.
Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
These interests may include responding to enquiries, managing customer relationships, improving our services, maintaining business records and protecting our systems.
Legal obligations
We process and retain certain information when necessary to comply with applicable legal, tax, accounting or regulatory requirements.
Consent
We rely on your consent where required by law, including for certain marketing communications and the use of non-essential cookies or similar technologies.
You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew your consent.
The lawful basis we use depends on the information involved and the purpose of processing.
5. How We Share Your Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business and provide our services.
These may include:
- Website and hosting providers: To operate, maintain and secure our website.
- IT and software providers: To support our business systems, communications and customer management.
- Payment providers: To process payments where applicable.
- Professional advisers: Such as accountants and legal advisers who support our business.
- Other service providers: Where their involvement is necessary to deliver a service you have requested.
- Authorities and regulators: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We limit information sharing to what is reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
6. International Transfers of Personal Data
Some third-party service providers may store or process personal information outside the United Kingdom.
Where an international transfer takes place, we will ensure that it complies with applicable data protection law. Depending on the circumstances, this may involve an applicable adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
You can contact us for further information about international transfers relevant to your personal information.
7. How Long We Keep Your Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which we collected it, including providing our services, maintaining business records and meeting legal obligations.
Retention periods depend on the type of information and the reason we hold it.
For example:
- Enquiries and quotations: We retain these for an appropriate period to respond to requests, follow up on quotations and maintain relevant business records.
- Customer and booking records: We retain these for as long as necessary to manage our services, maintain customer relationships and resolve disputes.
- Financial records: We retain invoices, payment records and related documents for the periods required by applicable law.
- Marketing information: We retain this until it is no longer needed or you withdraw consent or opt out, subject to any necessary records that prevent further marketing.
- Website data: We retain technical and analytics information according to its purpose, the settings of the relevant technology and applicable requirements.
When we no longer need personal information, we will securely delete it, anonymise it or otherwise dispose of it appropriately, unless we have a lawful reason to retain it for longer.
8. How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate procedures and safeguards provided by our service providers.
However, no electronic storage or transmission method is completely secure. We cannot guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.
If a personal data breach occurs, we will investigate and take appropriate action, including notifying the relevant authorities and affected individuals where required by law.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour and improve performance.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies in use, cookies may include:
- Essential cookies: These support necessary website functions and security.
- Analytics cookies: These help us understand how visitors use our website.
- Marketing cookies: These may help measure advertising performance or support targeted advertising.
We will request consent before using non-essential cookies where required by law. Essential cookies may be used where they are strictly necessary for a service you have requested or for the operation of the website.
You can manage your cookie preferences through our cookie settings where available. You can also adjust your browser settings, although disabling certain cookies may affect website functionality.
For information about the specific cookies used on our website, including their purposes and retention periods, please consult our cookie settings where available.
10. Your Data Protection Rights
Under applicable data protection law, you may have several rights concerning your personal information.
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate information or complete information that is incomplete.
Right to erasure
You can ask us to delete your personal information where the law permits.
Right to restriction
You can ask us to restrict the processing of your personal information in certain circumstances.
Right to data portability
You may be entitled to receive certain personal information in a structured, commonly used and machine-readable format or request that we transfer it to another organisation.
Right to object
You can object to certain types of processing, including processing based on our legitimate interests.
You have an absolute right to object to the processing of your personal information for direct marketing. If you object to direct marketing, we must stop processing your information for that purpose.
Right to withdraw consent
Where we rely on consent, you can withdraw it at any time.
These rights are subject to legal conditions and exemptions, so not every right will apply in every situation.
To exercise your rights, contact us through our website. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law. Requests are normally free of charge, although the law permits charges or refusal in certain circumstances, such as manifestly unfounded or excessive requests.
11. Marketing Communications
We may send marketing communications about our cleaning services where we have a lawful basis and comply with applicable electronic marketing rules.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out at any time by following the unsubscribe instructions in a communication, where available, or by contacting us through our website.
If you opt out, we may retain limited information on a suppression list to ensure that we respect your preference and do not send further marketing communications unlawfully.
Opting out of marketing will not prevent us from sending essential communications about an existing enquiry, quotation, booking or service.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
When you visit an external website, that organisation’s privacy policy and practices will apply to your use of its services.
We are not responsible for the privacy practices, content or security of websites we do not operate.
We recommend reviewing the relevant privacy policy before providing personal information to another organisation.
13. Children’s Privacy
Our website and cleaning services are intended for people seeking cleaning services rather than children.
We do not knowingly collect children’s personal information unless collection is necessary and lawful in the circumstances.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.
14. Automated Decision-Making
We do not intend to make decisions about individuals based solely on automated processing, including profiling, where those decisions have legal or similarly significant effects.
If our practices change and such processing becomes relevant, we will update this Privacy Policy and provide the additional information required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers or legal obligations.
We will publish the latest version on this page and update the revision date.
Where required by law, we will inform affected individuals about significant changes before introducing new uses of their personal information.
We recommend reviewing this page periodically to understand how we handle and protect your personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how we process your personal information, please contact us through our website.
Render Cleaning
A trading style of PCSThorpe Window Cleaning Ltd
Company number: 17213200
Registered in England and Wales
Unit 3 Aston Business Park
Shrewsbury Avenue
Peterborough
PE2 7BF
Website: https://rendercleaning.uk/
17. Making a Complaint
If you are unhappy with how we handle your personal information, please contact us through our website so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website:
https://ico.org.uk/make-a-complaint/
You can contact the ICO if you believe we have not handled your personal information in accordance with applicable data protection law.